Privacy and Cookie Policy

Fuse Technology Ltd

At Fuse Technology we take the security and privacy of your personal data seriously. This document, details how we collect, use and protect the personal data you share with us.

Fuse Technology may amend this Privacy & Cookie Policy from time to time. Amended terms will be posted to https://www.fusetechnology.co.uk/ and automatically take effect on the date set out in the posted Privacy & Cookie Policy, unless otherwise specified.

Who We Are

This Privacy & Cookie Policy applies to Fuse Technology Ltd, a company registered in England and Wales under the Company Number 12517760 and whose Registered Address is:

Fuse Technology Ltd
Office One, 1 Coldbath Square
London EC1R 5HL

Scope of This Privacy & Cookie Policy

This Privacy & Cookie Policy applies to personal data collected through our website as well as by telephone, by email and through related social media platforms.

Our website and social media activity may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Fuse Technology website and step outside the scope of this policy. This Privacy & Cookie Policy does not cover any personal data that you choose to give to unrelated third parties. We do not monitor or control the information collected by such sites or the privacy practices of any third parties, and we are not responsible for their practices or the content of their sites.

Collection Of Personal Data

We collect Personal Data through a variety of different ways and for different purposes. We may use this information for one or more of the following purposes:

  • To provide you with information that you have explicitly requested;
  • To contact you about the solutions and services in which you have demonstrated interest;
  • To fulfil a contract we have with you or with the entity that you represent;
  • To send you information about Fuse Technology solutions and services that may be of interest to you.

If you do not want to receive these promotional messages, you may opt-out when you provide us with contact information or at any time after you register by updating your preferences (see the Opt-Out section below).

In most cases, you provide us with your consent to use your personal data in accordance with this policy by providing us with that information. In some cases, we may specifically ask for your express consent if we believe that the information is either sensitive or our use of the information may include other uses not covered by this Privacy & Cookie Policy or another privacy notice to which we have made available to you.

Collection of Technical Information

To ensure that each visitor to our website can use and navigate the site effectively, Fuse Technology sites automatically collect technical information about your visit (such as browser type, Internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp).

We use third parties to provide information about visitors to our website. When you visit our website, we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.

Other than the aforementioned ways of obtaining data we may obtain information about you from third party sources, such as public databases, data service companies, social media platforms, third party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us.

Cookies

We use cookies to improve your user experience when navigating our sites. Some cookies are required for technical reasons in order for our website to operate. We refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our site. This data is used to deliver customised content and promotions within the Fuse Technology website to customers whose behaviour indicates that they are interested in a particular subject area. We use the following cookies on our site:

  • Essential website cookies.
  • Performance and functionality cookies.
  • Analytics and customisation cookies.
  • Social networking cookies.

You have the right to decide whether to accept or reject cookies from our website. You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

Your Choices and Opting-Out

Fuse Technology gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product-and service-specific information and Fuse Technology-wide marketing communications. If you are receiving communications from Fuse Technology, this is either because you have provided us with permission to contact you in the past, or we believe that there is a lawful basis, such as legitimate interest or contractual fulfilment, for us to contact you.

Fuse Technology communications may include new product information, services and events. Fuse Technology provides you the opportunity to “Opt-Out” of having your personal data used for certain purposes when we ask for this information. If you no longer wish to receive our communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at privacy@fusetechnology.co.uk. Please include “Opt-Out” in the subject-line.

Lawful Basis for the Processing Of Personal Data

The table below describes the various forms of personal data we collect and the lawful basis for processing this data. Our business systems and compliance processes means that all personal data is processed on common, company-wide platforms. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties and, where this happens, this is also identified below.

 

Purpose of collection Information category Data collected Purpose for collection Lawful basis for processing Data shared with? Retention period
1. To provide you with information Subject matter information Name, company name, geographic location, email address, business sector. To provide appropriate online or email information about products and services that you have requested Contractual fulfilment Internally only Maximum 8 years from the data the information is collected.
To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest. Legitimate interest Internally only
Telephone number Follow-up to ensure requested information meets needs and identify further requirements Legitimate interest Internally only
Personal contact information as provided through website forms or at trade shows or any other means. General mailing list subscription Consent Internally only
2. Fulfilment information Fulfilment data Name, contact details Licensing details necessary for allocation and maintenance of a licence purchased for use of software and related products. Contractual performance Internally and any third parties whose products or services you may have purchased from us. Maximum 6 years from the date of the performance of the contract.
Name, address(es), email address, contact details Actual delivery of products or services, in physical or digital form, that you may have purchased from us. Contractual performance Internally and any third party logistics or supplier companies with whom we contract in order to fulfil these requirements.
3. Security Security information Technical information, as described above, plus any other information that may be required for this purpose To protect our website and infrastructure from cyber-attacks or other threats and to report and deal with any illegal acts. Legitimate interest Internally, forensic and other organisations with whom we might contract for this purpose. Relevant statutes of limitation
4. Communications Contact information Names, contact details, identification details To communicate with you about any issue that you raise with us or which follows from an interaction between us. Legitimate interest Internally and, as necessary, with professional advisers. Relevant statutes of limitation.

 

When we process personal information on the lawful basis of legitimate interest, we employ a three-part test before determining whether it is appropriate:

  • Is there a legitimate interest behind the processing?
  • Is the processing necessary for that purpose?
  • Is the legitimate interest overridden, or not, by the individual’s interests, rights or freedoms?

Storage of Personal Data

Fuse Technology is a UK-domiciled organisation whose primary offices are in the UK.

  • Our website is hosted in the UK and are accessed only by our UK based staff.
  • Our IT Service Management, Asset Management, Customer Relationship Management, Marketing and Accounting systems are also UK-based.
  • We use a range of Cloud Service Providers (CSPs) within our processing environment. Unless stated otherwise, we are, in respect of all these CSPs, the data controller.
  • Unless stated otherwise all CSPs that we use utilise UK-located processing facilities.
  • We resell products supplied by organisations outside the UK. This may mean that our resale partners will have access to information about data subjects who purchase their products.
  • We operate a data retention policy in respect of all data, whether paper-based or digital and those aspects of it which relate to personal data are contained in the table above.

Security Measures

Fuse Technology have an Information Security Management System (ISMS) with appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights and freedoms of data subjects, is at the heart of our ISMS. We do not, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.

Your Rights as a Data Subject

As a data subject whose personal information we hold, you have certain rights. You can find details of these rights at the Information Commissioner’s Office website, https://ico.org.uk/your-data-matters/.  If you wish to exercise any of these rights, please email privacy@fusetechnology.co.uk, or use the information supplied in the Contact Us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes.

Terms and Conditions

If you choose to visit our Fuse Technology website, your visit and any dispute over privacy is subject to this Privacy & Cookie Policy and our Terms and Conditions, including, but not limited to, disclaimers of warranty, limitations of liability, and arbitration of disputes.

Contact Us

Any comments, questions or suggestions about this Privacy & Cookie Policy or our handling of your personal data should be emailed to privacy@fusetechnology.co.uk. Please include “Privacy” in the email subject. Alternatively, you can contact us using the following postal address or telephone number:

Postal Address:

Fuse Technology
Office One, 1 Coldbath Square
London, EC1R 5HL

 Telephone:

+44 (0) 800 689 0800
Our hours of operation are 8.30 am – 5:30 pm GMT, Monday to Friday.

A copy of this policy is available for download