Fuse Technology Ltd
At Fuse Technology we take the security and privacy of your personal data seriously. This document, details how we collect, use and protect the personal data you share with us.
Who We Are
Fuse Technology Ltd
Office One, 1 Coldbath Square
London EC1R 5HL
Collection Of Personal Data
We collect Personal Data through a variety of different ways and for different purposes. We may use this information for one or more of the following purposes:
- To provide you with information that you have explicitly requested;
- To contact you about the solutions and services in which you have demonstrated interest;
- To fulfil a contract we have with you or with the entity that you represent;
- To send you information about Fuse Technology solutions and services that may be of interest to you.
If you do not want to receive these promotional messages, you may opt-out when you provide us with contact information or at any time after you register by updating your preferences (see the Opt-Out section below).
Collection of Technical Information
To ensure that each visitor to our website can use and navigate the site effectively, Fuse Technology sites automatically collect technical information about your visit (such as browser type, Internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp).
We use third parties to provide information about visitors to our website. When you visit our website, we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.
Other than the aforementioned ways of obtaining data we may obtain information about you from third party sources, such as public databases, data service companies, social media platforms, third party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us.
- Essential website cookies.
- Performance and functionality cookies.
- Analytics and customisation cookies.
- Social networking cookies.
Your Choices and Opting-Out
Fuse Technology gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product-and service-specific information and Fuse Technology-wide marketing communications. If you are receiving communications from Fuse Technology, this is either because you have provided us with permission to contact you in the past, or we believe that there is a lawful basis, such as legitimate interest or contractual fulfilment, for us to contact you.
Fuse Technology communications may include new product information, services and events. Fuse Technology provides you the opportunity to “Opt-Out” of having your personal data used for certain purposes when we ask for this information. If you no longer wish to receive our communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at email@example.com. Please include “Opt-Out” in the subject-line.
Lawful Basis for the Processing Of Personal Data
The table below describes the various forms of personal data we collect and the lawful basis for processing this data. Our business systems and compliance processes means that all personal data is processed on common, company-wide platforms. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties and, where this happens, this is also identified below.
|Purpose of collection||Information category||Data collected||Purpose for collection||Lawful basis for processing||Data shared with?||Retention period|
|1. To provide you with information||Subject matter information||Name, company name, geographic location, email address, business sector.||To provide appropriate online or email information about products and services that you have requested||Contractual fulfilment||Internally only||Maximum 8 years from the data the information is collected.|
|To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest.||Legitimate interest||Internally only|
|Telephone number||Follow-up to ensure requested information meets needs and identify further requirements||Legitimate interest||Internally only|
|Personal contact information as provided through website forms or at trade shows or any other means.||General mailing list subscription||Consent||Internally only|
|2. Fulfilment information||Fulfilment data||Name, contact details||Licensing details necessary for allocation and maintenance of a licence purchased for use of software and related products.||Contractual performance||Internally and any third parties whose products or services you may have purchased from us.||Maximum 6 years from the date of the performance of the contract.|
|Name, address(es), email address, contact details||Actual delivery of products or services, in physical or digital form, that you may have purchased from us.||Contractual performance||Internally and any third party logistics or supplier companies with whom we contract in order to fulfil these requirements.|
|3. Security||Security information||Technical information, as described above, plus any other information that may be required for this purpose||To protect our website and infrastructure from cyber-attacks or other threats and to report and deal with any illegal acts.||Legitimate interest||Internally, forensic and other organisations with whom we might contract for this purpose.||Relevant statutes of limitation|
|4. Communications||Contact information||Names, contact details, identification details||To communicate with you about any issue that you raise with us or which follows from an interaction between us.||Legitimate interest||Internally and, as necessary, with professional advisers.||Relevant statutes of limitation.|
When we process personal information on the lawful basis of legitimate interest, we employ a three-part test before determining whether it is appropriate:
- Is there a legitimate interest behind the processing?
- Is the processing necessary for that purpose?
- Is the legitimate interest overridden, or not, by the individual’s interests, rights or freedoms?
Storage of Personal Data
Fuse Technology is a UK-domiciled organisation whose primary offices are in the UK.
- Our website is hosted in the UK and are accessed only by our UK based staff.
- Our IT Service Management, Asset Management, Customer Relationship Management, Marketing and Accounting systems are also UK-based.
- We use a range of Cloud Service Providers (CSPs) within our processing environment. Unless stated otherwise, we are, in respect of all these CSPs, the data controller.
- Unless stated otherwise all CSPs that we use utilise UK-located processing facilities.
- We resell products supplied by organisations outside the UK. This may mean that our resale partners will have access to information about data subjects who purchase their products.
- We operate a data retention policy in respect of all data, whether paper-based or digital and those aspects of it which relate to personal data are contained in the table above.
Fuse Technology have an Information Security Management System (ISMS) with appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights and freedoms of data subjects, is at the heart of our ISMS. We do not, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.
Your Rights as a Data Subject
As a data subject whose personal information we hold, you have certain rights. You can find details of these rights at the Information Commissioner’s Office website, https://ico.org.uk/your-data-matters/. If you wish to exercise any of these rights, please email firstname.lastname@example.org, or use the information supplied in the Contact Us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes.
Terms and Conditions
Office One, 1 Coldbath Square
London, EC1R 5HL
+44 (0) 800 689 0800
Our hours of operation are 8.30 am – 5:30 pm GMT, Monday to Friday.
A copy of this policy is available for download